Carolyn
September 17, 2020
"Outstanding"
I have used number of Arbonne products and I love them. The reps are very friendly and customer service is outstanding (I had a product delivered with a broken dispenser, it was replaced the same week). I love that the company is friendly to our planet with reducing use of plastic and own recycling service. I was looking for pure and non toxic skin products for many years, now I'm confident I have found a perfect products which I'm going to enjoy for years to come.
Alma.Hoffman
January 14, 2016
"False advertising"
I went to an arbonne party a few months ago, and was told that the products are completely natural with no nasty chemicals in them, and that it would be a great match for my sensitive skin. So I bought the Re9 kit. I suffer from acne and dry skin. After using the range for a few weeks, my acne flared up and my face was completely oily all the time. The masque gave me allergic reactions and I couldn't continue using as my skin was starting to burn after applying everything. This didn't seem normal considering these products are all natural with no chemicals, so I decided to do some research... It didn't take me long to find out that these products have plenty of toxic chemicals in them, just not the most popular ones that you hear about, like paraben and mineral oils. I returned the Re9 range and was told by my consultant to try the calming range before giving up on arbonne altogether. I thought this to be fair, so I tried the calming range for another few weeks but had the same reactions. I told my consultant that it was not working for me and that I would like a refund and to return the products. She told me she would collect the products and refund me the money. This was over a month ago. The products are still sitting in my mail box for her to collect, and the money has not been refunded into my account. It would seem that because I am not a customer anymore, I don't deserve the same customer service. Very disappointed.